General Information

How Our Services Work

Privacy

1. What is Valance Assist?

We are more than just a virtual assistant service: we are the secret weapon for reclaiming your time. We specialize in balancing the chaos of your busy life with precision and care, making sure every task, big or small, is handled with expertise. Imagine having a trusted partner who speaks your language, understands your needs, and anticipates your next move, so you don't have to worry about anything. Whether you're swamped with work or planning your next big adventure, we are here to ensure that nothing falls through the cracks. With us, you'll wonder how you ever managed without.

2. What makes Valance Assist different?

Valance Assist stands out by offering a personal touch in a digital world. We go beyond the typical VA services, bringing warmth, understanding, and a European touch to everything we do. We don’t just complete tasks: we build relationships, understanding your preferences and adapting to your style. Our multilingual VAs are more than just assistants, they’re your allies, always ready to step in, and make your life easier. Our goal is to make your life smoother, more balanced, and a lot less stressful. With us, you’re not just getting a service, you’re gaining a team that’s genuinely invested in helping you thrive.

3. Who are your services for?

We serve the visionaries - people with big dreams who know that the little things can’t be overlooked and refuse to compromise on quality or time. Our services are perfect for those who want to make the most of every minute, whether you’re growing a business, managing multiple projects, or simply looking to reclaim your personal time. If you’re ready to hand off the time consuming tasks to a team that’s as dedicated as you are, you believe in working smarter, not harder, and want a team that understands your lifestyle and goals... you’ve found your match in us!

4. How do you match clients with virtual assistants?

We don't just pair you with a virtual assistant: we built a partnership. We begin by diving deep into your specific needs, goals, and preferences during a thorough consultation. With that knowledge in hand, we then match you with a VA who not only has the right skills but also aligns with your work style, schedule and values. We believe that a great partnership starts with a great connection, and we are committed to finding the VA who feels like an extension of your own team.

5. Can I change my virtual assistant if needed?

Yes, you can change your virtual assistant anytime! We understand that finding the perfect fit can take time or that your needs and preferences might evolve, and we are fully prepared to accommodate that. If your current virtual assistant isn’t quite aligning with your expectations, just reach out, and we will quickly find a replacement who better matches your style and needs. Your comfort and satisfaction are at the heart of everything we do, we are always ready to adjust to ensure you’re happy.

6. Can I hire a virtual assistant for short term projects?

Yes, you can! We believe in flexibility, so whether you need help for a few days or a couple of weeks: our virtual assistants are ready to jump in for those projects that require a burst of focused energy and specialized skills, they are versatile and can quickly integrate into your workflow And don’t worry, short term doesn’t mean short on quality - we bring the same passion and precision to every project, no matter the duration.

7. Can I meet my virtual assistant in person?

No, in person meetings aren’t part of our service model. However, our virtual setup is specifically designed to bridge any distance and create a smooth and efficient working relationship. We ensure that your experience is as personal and interactive as if you were meeting face to face. Think of it as a modern, flexible way to get things done without the hassle of travel!

8. What if my needs change after hiring a VA?

We thrive on helping you navigate the twists and turns of your professional journey. If your needs change after hiring a VA, don’t worry - we are more than ready to adapt. Our team is flexible, agile, and skilled in a variety of areas, allowing us to seamlessly transition with you as your priorities shift. We are here to ensure that your support system remains as dynamic and responsive as you are, so you can continue to move forward with confidence.

9. What are your office hours?

At Valance Assist, we don’t believe in rigid office hours. Our VAs are scattered across different time zones, each with their own availability; meaning that whether you’re an early bird or a night owl, we can offer support that fits your schedule. We will match you with someone whose schedule aligns perfectly with yours. So relax, and let us worry about the clock!

10. What if I have an urgent task outside of regular office hours?

We understand that unexpected tasks don’t keep a clock, and we are here to help you manage them with ease. We’re committed to being there for you when you need us, whether it’s late at night or early in the morning, we will find a way to assist you. Just reach out, and we will strive to respond as quickly as possible and handle your request. Our flexible approach ensures that you’re never left hanging, no matter the hour!

11. How do I provide feedback on my virtual assistant?

Your feedback is like fuel that keeps our service running smoothly, we love hearing from you! Whether you want to sing your VA’s praises or suggest tweaks to make things even better, just drop us a message via email, through our feedback form, or chat with us during one of our regular check-ins. We are committed to making your experience with us exceptional, and your input is key to that journey. So please, don't be shy!

12. How do I get started with Valance Assist?

Embarking on your journey with Valance Assist couldn’t be simpler! Just reach out to us via our website, and we will schedule a consultation at a time that suits you. During our chat, we’ll get to know your specific needs, and then we’ll match you with the perfect VA from our talented team. The process is easy and efficient, and before you know it, you’ll be enjoying more time and less stress, with a dedicated assistant by your side.

General Information

1. What personal information does Valance Assist collect?

When it comes to collecting personal information, we believe in a minimalist approach. We will collect some basic details about you or your company, contact information, and any specific preferences you share with us, ensuring we’re always in sync. We also handle the more sensitive stuff, like your credit card details and account passwords: this information is guarded with the highest level of security. Your information is kept under lock and key, used only to ensure you get the best; your privacy and trust are our top priorities.

2. How does Valance Assist protect my personal information?

Your personal information is in safe hands with Valance Assist. We utilize the latest security technologies to create a strong barrier against unauthorised access. Our security protocols are created with multiple layers of protection to keep your personal information locked up tight. We use encryption, secure servers, strict access controls and train our VA's, to ensure that your data is handled with the highest level of discretion. Your trust is our most valuable asset, and we are committed to protecting it with everything we’ve got.

3. How does Valance Assist use my personal information?

Your personal information is the key that unlocks our ability to serve you better. We use it to understand your preferences, anticipate your needs, and deliver a service that feels tailored just for you and your lifestyle. Your privacy is respected, and your experience is enhanced through precise use of your data; rest assured, it’s never used for anything beyond enhancing your journey with us.

4. Will my information be shared with third parties?

Absolutely not! We understand how important your privacy is, and we’re committed to keeping your information under wraps. We don’t hand over your details to any third parties - ever. Your data stays with us, under lock and key.

5. How long does Valance Assist retain my personal information?

We are all about being efficient, we don’t hold onto data longer than we need to. Once your needs are met and our work is done, we make sure your information is securely deleted. We believe in a clean break, so when our journey together ends, your data says goodbye too.

6. What if I have concerns about my privacy?

Your privacy is our responsibility, and we take it seriously. If you ever have any concerns or questions about how we handle your personal information, please don’t hesitate to contact us through mail: info.valanceassist@gmail.com or our routine live chats. Our team is always ready to provide you with detailed answers and reassurance, remember that your satisfaction and peace of mind are at the heart of everything we do!

7. Is my payment information secure with Valance Assist?

Absolutely! Your payment information is in safe hands with us. We employ the latest security measures to protect your data, including advanced encryption and secure processing systems designed to protect your information every step of the way. You can rest easy knowing that your transactions are handled with the utmost care and confidentiality.

Privacy

1. How does Valance Assist operate?

We operate with one goal in mind: to make your life easier, more productive, and less stressful. We start with a detailed consultation, taking the time to understand your unique needs and rhythm. Once we have a clear picture, we match you with a virtual assistant who perfectly aligns with your style and requirements, and becomes an extension of your team. Communication is key, and we keep it flowing, ensuring you’re always in the loop. We are here to make your life smoother, one task at a time.

2. What kind of tasks can Valance Assist handle?

From the mundane to the magnificent, Valance Assist is here to handle it all. We handle a wide range of tasks, but our services are primarily divided into three categories: Personal Assistance, we help you manage your personal or professional everyday to do list; Content Creation & Social Media Management, we craft compelling content, keep your brand in the spotlight and amplify your voice online; Administrative Services, we take care of the paperwork and processes that keep your business running smoothly, ensuring your operations are always on point.

3. How do you ensure the quality of service?

We ensure the quality of our service through a mix of dedication, precision, and constant feedback. From day one, we set high standards for ourselves and the virtual assistants we work with; they are handpicked for their expertise, but it’s the personal touch and ongoing attention to detail that make the real difference. We believe in clear, open communication and regular feedback loops to ensure we are always aligned with your expectations. And if something ever feels off, we jump right in to make it right!

4. Can I adjust or customize the services I purchase by the hour?

Yes, and it’s easier than you think! We know that life and business are always evolving, your needs might shift, and we’re all about rolling with the changes. At Valance Assist, we believe in flexibility, so whether you need to focus on a specific area, adjust the hours, add more or mix and match services, we’re ready to make those adjustments for you. Customizing your package is part of our commitment to keeping things as convenient and relevant as possible for you. After all, our goal is to make sure you have exactly what you need, when you need it.

5. Can I change or modify my service package?

6. How do I communicate with my virtual assistant?

We are all about being efficient, we don’t hold onto data longer than we need to. Once your needs are met and our work is done, we make sure your information is securely deleted. We believe in a clean break, so when our journey together ends, your data says goodbye too.

7. Can I request specific skills or expertise in a virtual assistant?

Your privacy is our responsibility, and we take it seriously. If you ever have any concerns or questions about how we handle your personal information, please don’t hesitate to contact us through mail: info.valanceassist@gmail.com or our routine live chats. Our team is always ready to provide you with detailed answers and reassurance, remember that your satisfaction and peace of mind are at the heart of everything we do!

8. What happens if I encounter issues with my VA or become unavailable?

Absolutely! Your payment information is in safe hands with us. We employ the latest security measures to protect your data, including advanced encryption and secure processing systems designed to protect your information every step of the way. You can rest easy knowing that your transactions are handled with the utmost care and confidentiality.

9. What tools and software do your virtual assistants use?

10. How do I track the progress of tasks?

11. Can I cancel the service at any time?

12. Can I get a trial period before committing to the service?

13. What is included in the initial consultation?

How Our Services Work

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